Security FAQs - Stay Safe Online
Got questions? We’ve got answers.
Have questions about keeping your account safe? You're in the right place. This section answers the most frequently asked questions about online banking security — including how to recognize scams, secure your login, and protect your personal information. Stay informed and bank with confidence.
Phishing is a fraudulent attempt to obtain sensitive information by pretending to be a trustworthy entity. Avoid clicking on suspicious links, and always verify the sender before responding to emails or messages.
Immediately contact our support team through the app or website. You can also email our security team directly at security@yourbank.com.
2FA adds an extra layer of protection by requiring a second form of verification in addition to your password, such as a code sent to your phone.
We never ask for your password or full card details via email or SMS. If in doubt, contact support directly through official channels.
If your device is unlocked and not protected by biometrics or passcodes, it may be vulnerable. Always enable device security features and log out after use.
Disconnect from the internet, do not enter any information, and run a malware scan. Then contact our support team to secure your account.
It’s recommended to change your password every 3–6 months and avoid reusing passwords from other services.
Contact us immediately. We will block the card, investigate the transaction, and may issue a refund depending on the outcome.
Fraud alerts are sent via SMS, email, or in-app notifications. Ensure your contact information is up to date in your account settings.
Using public Wi-Fi for banking is risky. Always use a secure, private connection or a VPN when accessing your financial information.
