Estovvia

Estovvia

Online Access

Why Estovvia

At Estovvia, we combine innovation, security, and simplicity to bring you a smarter way to bank. Enjoy 24/7 access to your money, fast and secure transactions, responsive customer support, and financial tools built for your lifestyle. Whether you're saving, spending, or growing your business — we make every step easy, safe, and rewarding.

Frequently Asked Questions

Got questions? We’ve got answers.

This page covers everything you need to know—from how our service works and how to get started, to payments, account settings, and troubleshooting common issues. Whether you're a new user or a returning customer, our FAQ section is designed to help you find clear and quick solutions without the need to contact support. If you don’t find what you’re looking for, feel free to reach out—we’re always happy to help!

You can withdraw funds via ATM, bank branch, or online transfer to another account.
Foreign currency withdrawals are only available at selected branches and subject to availability.
Withdrawals may be declined due to insufficient funds, account restrictions, or exceeding your daily limit.
ATM withdrawals are instant. Bank or app-based withdrawals may take up to 1 hour.
You can deposit via cash at a branch, mobile app transfer, or third-party payment platforms.
Deposits are free when done via our mobile app or partner agents.
Yes, at selected branches. Currency exchange rules may apply.
The minimum deposit is ₦500 for cash and ₦100 for online transfers.
Deposits made through our app are instant. Bank deposits may take 1–2 business hours.
Log in to your account, go to Transfers, enter recipient details and amount, then confirm.
The default limit is ₦500,000 per transaction. You may request an increase.
Once processed, local transfers cannot be canceled. Contact support if sent in error.
Transfers to the wrong account can only be reversed if the recipient consents. Please double-check before sending.
Yes, most local transfers are processed instantly. Delays may occur due to network issues.
Visit the Wire Transfer section, fill in recipient bank details (SWIFT, IBAN, etc.), and submit the request.
Wire transfers typically take 2–5 business days, depending on the destination country and intermediary banks.
Recipient name, address, bank name, SWIFT/BIC code, and account number or IBAN.
Yes, we use bank-level encryption and monitor transactions for suspicious activity.
Fees vary based on the destination and amount, typically starting from $15.
We use strong encryption, access control, and comply with international data protection laws.
Immediately freeze your account via the app and contact support to report the incident.
No. Sharing your login credentials violates our terms and may compromise your account security.
Yes, we follow an ethical investment policy that excludes businesses involved in harmful practices.
Absolutely. Biometric data is encrypted and stored securely in compliance with global standards.
We recommend changing your password every 90 days for added security.
Only under legal obligation or suspected fraud cases, and you’ll be notified immediately.
Yes. All staff undergo regular training on data privacy, ethics, and customer protection.
Yes, session logs are maintained for your protection and to detect unusual behavior.
Use the in-app whistleblowing form or email us. All reports are confidential.
Phishing is a fraudulent attempt to obtain sensitive information by pretending to be a trustworthy entity. Avoid clicking on suspicious links, and always verify the sender before responding to emails or messages.
Immediately contact our support team through the app or website. You can also email our security team directly at security@yourbank.com.
2FA adds an extra layer of protection by requiring a second form of verification in addition to your password, such as a code sent to your phone.
We never ask for your password or full card details via email or SMS. If in doubt, contact support directly through official channels.
If your device is unlocked and not protected by biometrics or passcodes, it may be vulnerable. Always enable device security features and log out after use.
Disconnect from the internet, do not enter any information, and run a malware scan. Then contact our support team to secure your account.
It’s recommended to change your password every 3–6 months and avoid reusing passwords from other services.
Contact us immediately. We will block the card, investigate the transaction, and may issue a refund depending on the outcome.
Fraud alerts are sent via SMS, email, or in-app notifications. Ensure your contact information is up to date in your account settings.
Using public Wi-Fi for banking is risky. Always use a secure, private connection or a VPN when accessing your financial information.