Last Updated: 31/12/2024
At Estovvia, we are committed to maintaining a secure, respectful, and trustworthy environment for all users. This Code of Conduct outlines the behaviour expected from customers, partners, and visitors who use our digital banking services. By accessing our website, mobile app, or any of our services, you agree to abide by the rules stated below.
1. Respect and Integrity
We expect users to:
- Provide honest and accurate information at all times
- Treat customer service representatives and fellow users with courtesy and respect
- Communicate responsibly and avoid abusive or threatening language
- Use banking services in good faith and only for lawful purposes
2. Security and Privacy
To protect your account and others, you must:
- Keep your login credentials private
- Use strong passwords and enable two-factor authentication (2FA)
- Never share or attempt to access another user’s account
- Immediately report suspected fraud, identity theft, or unauthorized access
Do not:
- Attempt to gain unauthorized access to our systems or data
- Upload viruses, malware, or harmful code
- Use our services for phishing, scams, or fraudulent schemes
3. Fraud and Misuse
We maintain a zero-tolerance policy for:
- Submitting false information or documents
- Using fake identities or impersonating others
- Manipulating transactions for illegal or deceptive purposes
- Engaging in money laundering or financing prohibited activities
Violations will result in immediate account suspension and may be reported to legal authorities.
4. Communication Guidelines
All interactions with our support team, including chats, emails, and calls, must remain professional. We will not tolerate:
- Hate speech or discriminatory language
- Harassment, intimidation, or personal attacks
- Repeated spamming or misuse of communication channels
5. Responsible Platform Usage
You agree not to:
- Circumvent platform restrictions or verification processes
- Exploit bugs or vulnerabilities
- Share content that is false, misleading, or defamatory
- Promote third-party services through unsolicited advertising
We reserve the right to block or restrict access if these terms are violated.
6. Consequences of Violations
Breaches of this Code of Conduct may result in:
- Account warnings or restrictions
- Temporary or permanent suspension of your account
- Reversal or cancellation of suspicious transactions
- Reporting to regulatory or law enforcement agencies
All actions taken will be proportionate to the nature and severity of the violation.
7. Reporting Misconduct
If you witness or experience any conduct that violates these rules, please report it to our support team:
Email: reportabuse@estovvia.com
Phone: +1234567890
Support Portal: https://estovvia.com/contact-us
All reports are handled confidentially and investigated promptly.
8. Updates to This Code
We may revise this Code of Conduct from time to time. Significant changes will be communicated via email, notifications, or through the platform. Continued use of our services constitutes acceptance of the updated policy.
Final Note
We thank you for doing your part to make Estovvia a safe, inclusive, and trustworthy digital banking space for everyone.
